The Hackett Group research indicates that 80% of purchase-to-pay organizations rate increasing internal stakeholder satisfaction as a top priority. While purchase-to-pay organizations understand the need for internal customer-centricity, the path to get there remains unclear to some. 

Join Canon and The Hackett Group for this can’t-miss webcast, and you will learn:

  • The power of using internal communications channels to "market" your company's P2P mission
  • How leveraging the right data can help you better understand and anticipate stakeholder needs
  • The importance of creating an omnichannel, personalized stakeholder experience
Amy Fong
Associate Principal, Procurement Advisory Program, and Program Leader, Purchase-to-Pay Advisory Program
The Hackett Group

Amy Fong has 20 years of experience in industry and consulting with a focus on procurement, supply chain and organizational effectiveness. She helps business leaders improve source-to-pay processes, manage complex supply chain partnerships and mature their organization's service delivery model.  

Business Process Solutions Consultant
Canon Business Process Services

Justin Kline has over 17 years of experience in designing and implementing solutions for automating the source-to-pay process. Justin was part of the team that implemented the first accounts payable OCR and workflow solution in the U.S. He has been involved in over 100 project designs and implementations for organizations such as Citi, Whole Foods Markets, City of Nashville, Coca Cola, Rent-A-Center and Ralph Lauren.